Team Leader or Supervisor Apprenticeship Level 3
Launch your managerial career
A Team Leader or Supervisor holds a first-line management role with operational and project responsibilities, providing direction, instructions, and guidance to achieve set goals. Responsibilities encompass supporting, managing, and developing team members, overseeing projects, planning workloads, delivering operational plans, problem resolution, and building relationships internally and externally in various sectors and organizational sizes.
Key Information
Duration
12 month programme followed by a 4-month End Point Assessment phase.
Funding options.
If you pay into the apprenticeship levy this is 100% funded at £4,500.
Or
a maximum £225 (5% contribution) if your are a non-levy employer.
Knowledge
Interpersonal Excellence
Grasp diverse leadership styles, the benefits of coaching, and understand organizational cultures, equality, diversity, and inclusion.
Leading People
Understand various leadership styles, incorporating coaching to support and enhance performance, and comprehend organizational cultures, equality, diversity, and inclusion.
Managing People
Comprehend people and team management models, including team dynamics and motivation techniques, understand HR systems and legal requirements, and master performance management techniques like goal-setting, appraisals, performance reviews, absence management, feedback provision, and recognizing achievement and positive behaviour.
Building Relationships
Understand customer and stakeholder relationship management approaches, including emotional intelligence and conflict resolution, and know how to facilitate cross-team collaboration to support organizational objectives.
Communication
Understand various communication forms and their applications, possess skills in chairing meetings, conducting challenging conversations, providing constructive feedback, and understanding the appropriate procedures for raising concerns.
Organisational Performance
Understand the development of organizational strategy, implement operational and team plans, manage resources, and navigate approaches to change within the team. Comprehend data management and the application of various technologies in business.
Operational Management
Grasp the development of organizational strategy, implement operational and team plans, manage resources, and handle approaches to change within the team. Understand data management and the use of different technologies in business.
Project Management
Understand the project lifecycle and roles, and know how to deliver a project by managing resources, identifying risks and issues, and utilizing relevant project management tools.
Finance
Comprehend organizational governance and compliance, understand how to deliver Value for Money, and know how to monitor budgets to ensure efficiency and prevent cost overruns.
Personal Effectiveness
Possess self-awareness, understand unconscious bias and inclusivity, grasp learning styles, feedback mechanisms, and how to use emotional intelligence.
Management of Self
Understand time management techniques and tools, and comprehend how to prioritize activities and approaches to planning.
Decision Making
Understand problem-solving and decision-making techniques, and know how to analye data to support decision-making.
Skills
Managing People and Developing Relationships
Communicate organizational strategy and team purpose, adapting style to the audience, supporting team and people development through coaching, role modelling values and behaviours, and effectively managing change.
Leading People
Communicate organizational strategy and team purpose, adapting the style to suit the audience, and support team development through coaching, role modelling values and behavioors, and effective change management.
Managing People
Build a high-performing team by supporting and developing individuals, motivating them to achieve, setting operational and personal goals, monitoring progress, and providing clear guidance and feedback.
Building Relationships
Build trust within and across the team, utilizing effective negotiation and influencing skills, managing conflicts, providing input to discussions, offering feedback to the team and beyond, and identifying and sharing good practices across teams. Build relationships with customers and manage them effectively.
Communication
Communicate effectively through verbal, written, and digital means, chair meetings, present to the team and management, utilize active listening, and provide constructive feedback.
Delivering Results
Communicate organizational strategy, deliver against operational plans, translate goals into actionable items for the team, and monitor outcomes. Adapt to change, identify challenges and solutions, organize, prioritize, allocate work, and effectively use resources. Collate and analyse data, and create reports.
Operational Management
Communicate organizational strategy, deliver against operational plans, translate goals into actionable items for the team, and monitor outcomes. Adapt to change, identify challenges and solutions, organize, prioritize, allocate work, and effectively use resources. Collate and analyse data, and create reports.
Project Management
Organize, manage resources and risk, and monitor progress to deliver against the project plan. Utilize relevant project management tools and take corrective action to ensure successful project delivery.
Finance
Apply organizational governance and compliance requirements to ensure effective budget controls.
Managing Self
Demonstrate self-awareness by reflecting on performance, seeking feedback, understanding reasons behind events, and making timely changes by applying learning from feedback received.
Management of Self
Create an effective personal development plan and use time management techniques to manage workload and pressure.
Decision Making
Use effective problem-solving techniques to make decisions related to delivery, utilizing information from the team and others, and escalate issues when required.
Behaviours
Takes Responsibility
Driven to achieve in all aspects of work, demonstrating resilience and accountability, particularly when managing difficult situations.
Inclusive
Open, approachable, authentic, and able to build trust with others, actively seeking the views of others.
Agile
Flexible to the needs of the organization, creative, innovative, and enterprising in seeking solutions to business needs. Positive, adaptable, responsive to feedback, and open to change.
Professionalism
Sets an example by being fair, consistent, and impartial, maintaining openness and honesty, and operating within organizational values.
Who is it the Team Leader or Supervisor Apprenticeship (Level 3) suitable for?
- Those looking to upskill and step into formal leadership roles
- Graduates in relevant fields looking to kickstart a career in a managerial position
- Those looking to change career paths and enter leadership or managerial roles
Find the full qualification specifications here
Whether you are a learner or employer, National Upskill are here to assist you.
If you have any questions for our team, please get in touch at info@nationalupskill.co.uk.
You can also call us at 0333 772 9534.
