Operations or Departmental manager 
Level 5

Learn the tools for modern operations management

An Operations or Departmental Manager oversees teams and/or projects to accomplish operational or departmental objectives, aligning with the organization's strategy. They report to a higher-ranking manager or business owner and work across various sectors and organization sizes.

While specific responsibilities and job titles may differ, the required knowledge, skills, and behaviours remain consistent. Core duties encompass formulating and executing operational plans, project management, team leadership, change management, financial/resource oversight, talent management, coaching, and mentoring. Possible roles include Operations Manager, Regional Manager, Divisional Manager, Department Manager, and Specialist Manager.


Key Information


24 month programme followed by a 5-month End Point Assessment phase. 

Funding options

If you pay into the apprenticeship levy this is fully funded at £7,000.     
a maximum £350 (5% contribution) for a non-levy employer.



Operational Management

Master various operational approaches, including planning, KPIs, business development tools, continuous improvement, operational business planning, resource management, sales, marketing plans, target setting, performance monitoring, management systems, contingency planning, change initiation, overcoming barriers, data security, and technology.

Project Management

Demonstrate knowledge in setting up and managing projects, using relevant tools, techniques, and understanding risk management.


Understand business finance principles, including budget management and financial forecasting.

Leading People

Comprehend diverse leadership styles, manage teams, motivate through coaching and mentoring, understand organizational cultures, diversity, and effective delegation.

Managing People

Know how to manage teams, develop high-performing teams, apply performance management techniques, talent management models, recruitment, and development.

Building Relationships

Understand partner, stakeholder, and supplier relationship management, including negotiation, influencing, effective networking, collaborative working, and conflict management.


Understand interpersonal skills, various communication forms, and techniques and apply them appropriately.

Self Awareness

Understand personal impact, emotional intelligence, and recognize different learning and behaviour styles.

Management of Self

Understand time management techniques, tools, prioritize activities, and utilize different planning approaches.

Decision Making

Understand problem-solving, decision-making techniques, including data analysis and recognize the impact of organizational values and ethics.


Operational Management

Contribute to strategic planning, align plans with organizational objectives, manage change, demonstrate commercial awareness, identify opportunities, create and deliver operational plans, set KPIs, monitor performance, and provide management information through data analysis.

Project Management

Plan, organize, and manage resources to achieve outcomes, monitor progress, identify risks and implement mitigation strategies using relevant project management tools.


Monitor budgets, provide reports, consider financial implications of decisions, and adjust recommendations accordingly.

Leading People

Communicate organizational vision and goals, apply them to teams, support development through coaching and mentoring, and enable high-performance working, including supporting change management.

Managing People

Manage talent and performance, develop and motivate teams, identify strengths, delegate effectively, and enable delivery through others.

Building Relationships

Build trust, utilize negotiation and influencing skills, manage conflict, identify and share good practices, collaborate internally and externally, and seek specialist advice for plan delivery.


Communicate effectively using various styles and media, chair meetings, present information, actively listen, and provide constructive feedback.


Reflect on own performance, working style, and its impact on others.

Management of Self

Create a personal development plan and utilize time management and prioritization techniques.

Decision Making

Undertake critical analysis and evaluation to support effective decision-making.




Takes Responsibility

Demonstrates resilience and accountability, striving for achievement in all work aspects and seeking new opportunities.


Exhibits openness, approachability, and authenticity, building trust with others, valuing diversity, and actively seeking different perspectives.


Displays flexibility, creativity, innovation, and adaptability in addressing organizational needs. Embraces change positively, responding well to feedback and open to new ways of working.


Sets a fair, consistent, and impartial example, operating with openness, honesty, and adherence to organizational values.




Who is it the Operations Manager Apprenticeship (Level 5) suitable for?


  • Seasoned professionals in operational roles looking to formalise their skills
  • Individuals from outside fields who are drawn to the opportunities of operations management and wanting to enter in a managerial position
  • Current team leaders in the industry looking to progress into formal managerial positions

Find the full qualification specifications here





Whether you are a learner or employer, National Upskill are here to assist you.

If you have any questions for our team, please get in touch at info@nationalupskill.co.uk.

You can also call us at 0333 772 9534.


 Apprenticeship Provider in United Kingdom

 Apprenticeship Provider in United Kingdom